Frequently Asked Questions
Everything you need to know about styling your home with My Store.
What is the standard shipping time for furniture and decor?
Most decor items ship within 3-5 business days. Larger furniture pieces may require 7-14 business days for specialized freight handling and delivery scheduling.
Do you offer international shipping?
Currently, My Store ships to the contiguous United States and Canada. We are working on expanding our delivery zones to more international locations soon.
What is your return policy for home goods?
We offer a 30-day return window for most items in their original packaging. Please note that custom-made furniture and final sale items are non-returnable.
Are your wood products sustainably sourced?
Yes, we prioritize sustainability. Over 80% of our wooden furniture is crafted from FSC-certified timber or reclaimed materials to ensure environmental responsibility.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment plans through Affirm for larger purchases.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to our carrier's portal to monitor your delivery progress in real-time.